Privacy Policy

Who we are

Benatura Ltd is the data controller for personal data collected through this website. We are registered in England and Wales under company number 11739913.

• Registered office: Unit 22, Leigh Rd, Newington, Ramsgate CT12 5EU
• Trading and production address: Unit 22, Leigh Rd, Newington, Ramsgate CT12 5EU
• ICO registration number: [to be confirmed — ICO registration number]

What we collect

Through our contact and co-packing enquiry forms we collect only what you choose to give us:

• your name;
• your email address;
• your telephone number, if you provide one;
• your company name, if you provide one;
• the service or product category you are interested in; and
• the content of your message.

Where you have accepted optional cookies, we also collect limited technical information such as the pages you visit and the type of device you use.

Why we use it, and our lawful basis

• Replying to your enquiry — lawful basis: legitimate interests (running our business and responding to people who contact us). Where a supply or co-packing contract is under discussion, the basis is steps taken at your request before entering into a contract.
• Optional analytics and marketing cookies — lawful basis: your consent, given through our cookie banner and withdrawable at any time.
• Keeping business and tax records — lawful basis: compliance with a legal obligation.

We do not use your enquiry details for marketing unless you ask us to, and we never sell your data.

How long we keep it

Enquiries are kept for up to 24 months from your last contact with us and then deleted. If we enter into a business relationship, the related records are kept for six years after the end of the relevant financial year, as required by UK accounting and tax law. Cookie consent records are kept for up to 12 months, after which the banner will ask you again.

Who we share it with

We share your information only with the service providers who host this website and store our enquiry records, and with our accountants or professional advisers where necessary. They act on our instructions under written agreements. Where any provider stores data outside the UK, we rely on the UK's adequacy regulations or standard contractual clauses with the UK addendum.

Keeping it safe

Enquiries are stored in an access-controlled database. Only authorised members of the Benatura Ltd team can read them, using individual accounts.

Cookies

Optional cookies are blocked until you accept them. You can review or change your choice at any time using the Cookie settings link, and read the detail in our Cookie Policy.

Your rights

Under UK GDPR you have the right to:

• be told how your data is used and ask for a copy of it;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to how we use it, including profiling;
• ask us to transfer it to another organisation; and
• withdraw consent at any time, where consent is our basis.

To make a request, email info@melskitchen.co with “Data request” in the subject line. We will respond within one month. There is no charge for a reasonable request.

Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact

Questions about this policy? Email info@melskitchen.co.